Macktez Management

Macktez uses a carefully chosen collection of software tools (referred to collectively as “Macktez Management”) to proactively administer and support our clients’ technology systems.

For many businesses, to purchase and manage all of the software needed to do this on their own would be prohibitively complex and expensive, but by bundling services and pooling the time to manage them across our clients, we are able to offer them at industry leading costs and on a flexible monthly term. This reasonable monthly subscription covers both our cost for the software and our time required to manage, maintain, and support these technologies, and allows client costs to predictably scale up and down according to current needs.

Identity Management

Identity Management simplifies and tightens security by allowing staff to use the same passwords for their local computers and a range of critical web services, reducing the number of passwords they need to keep track of and streamlining the process of hiring and termination. It uses secure bindings to reduce room for errors and close security gaps without dependence on a physical office.
For additional details, terms, and conditions, see macktez.com/management/identity

Workstation Management

Workstation Management provides a core set of tools on end user computers that permits remote access, software patching, antivirus and malware protection as well as asset management, inventory, and documentation. Additionally, they permit enforcement of standard security policies such as screen lock, and local encryption. To keep this cost as low as possible, support is billed hourly and only as needed.
For additional details, terms, and conditions, see: macktez.com/management/workstation

Backup Management

Backup Management monitors the status of backups and identifies potential issues before they cause disruption. Ongoing monitoring also better equips us to respond to vulnerabilities more quickly. Manual tasks are grouped together and performed on a scheduled, recurring basis, efficiently ensuring that automated tools are working properly.
For additional details, terms, and conditions, see: macktez.com/management/backup

Server Management

Server Management includes automated monitoring of system health, installation of security patches and routine maintenance, as well as our time to supervise and administer local and offsite backups. For additional details, terms, and conditions, see macktez.com/management/server

Network Management

Network Management reports on device status to help to identify potential vulnerabilities before they cause problems. Ongoing monitoring of network infrastructure better equips us to respond to service outages, hardware failures, and security vulnerabilities when they do occur. Manual tasks are grouped together and performed on a scheduled, recurring basis, efficiently ensuring that automated tools are working properly.
For additional details, terms, and conditions, see: macktez.com/management/network

Security Management

Security Management addresses the need for fortified digital security standards. This service is built on an amalgam of domain and DNS based tools, collectively leveraged to enhance email and web security. SPF, DKIM, and DMARC records are configured to reduce the ability for malicious actors to attack a client’s domain, while simultaneously giving other organizations greater confidence that the messages coming from the client’s domain are genuine and authentic. Security Management also includes monitoring of the “dark web” for signs of compromised credentials that have been leaked, as well as periodic phishing tests to everyone on the domain, to promote user education.
For additional details, terms, and conditions, see: macktez.com/management/security

Managed Support

To simplify billing and reduce administrative overhead, Macktez recommends moving from a purely hourly support arrangement to one of Managed Support. The key differences are that we bill in advance, and for a fixed fee that includes up to a predefined number of hours. In addition to simplifying administrative overhead, Managed Support also includes quarterly check-ins with an assigned account manager, a custom web portal to streamline the submission and tracking of support requests, and a discounted rate for the number of hours purchased in advance. While overages are billed at our standard hourly rates, the specific cost and number of hours included in your Managed Support plan is only a monthly commitment, and can be revised up or down as needed.
For additional details, terms, and conditions, see: macktez.com/management/support