It’s a big decision. You should know a little bit about us first.
After all, this is only going to work if we’re completely open and honest.
The Macktez Approach
Read more about our approach, where you’ll learn that the first step toward effective support is slowing down.
Our process of researching and recommending technology solutions will look a lot like general business consulting. We’ll ask about your long-term goals; we’ll want to know about your professional limitations; we’ll watch how a project makes its way, day by day, through your office.
We measure our client relationships in years, not months. To that end, we will focus your attention on setting and keeping annual technology budgets that stabilize your current needs and help your business grow. Regular contact and check-ins at a steady tempo for upgrades and troubleshooting reduce the need for firefighting, and methodically build a relationship between our Team and yours.
Almost all new client relationships start with an Initial Assessment, a series of meetings and a thorough audit of your infrastructure and assets that allow us to spend some time with you and get to know your office and your workflow. This vital part of our client onboarding process helps us gather the information and context we need to provide meaningful consulting and support when you have projects to plan or issues to fix.
The Basics aren’t complicated, but there’s a little more to them.
Each client is assigned a Team Member who serves as their main point of contact. That assigned Team Member works with our Technology Group to ensure that your day-to-day IT needs are proactively managed and you feel well and responsively supported, and coordinates with our Projects Group when the need for planning and project implementation arise. (And if a different type of working relationshop that doesn’t fit into one of these categories, we can also do work hourly, billing for our time.)
Communication is a high priority. Key players from both sides of the relationship are copied on key email correspondence sent between you and Macktez, and our goal is to be upfront and transparent so we all avoid surprises.
New Client Process
There’s lots more information about the start-up process for new clients, even some homework.
Here’s usually how it works: Someone you know and respect will recommend us. You’ll reach out and get connected with someone on our Team, who will collect some basic information from you and suggest a couple dates in the next week or two for a call, so we can learn a little about your needs and goals, and tell you a bit about us.
You’ll meet us. We’ll talk about who we are and how we do things; you’ll tell us what you do and what you need. We’ll send you some documents to review, including a list of relevant Management Services, our Client Agreement, and the scope and cost of an Initial Assessment.
If you like us, sign the contract and we’ll get right to work. If you’re not sure, you’ll ask some more of your colleagues and find out we’re super reliable. You can easily just give us a try, since there are no long-term contracts or commitments to get us started.
Who We Work With
We work with innovative companies in a wide range of industries, especially those going through periods of growth or change. We’ve worked closely with a Manhattan park and watched it grow from the ground up from a few people to a full-fledged NYC institution, offering our expertise in numerous areas from construction consulting, to design and implementation, to low voltage cabling, to ongoing management and support of installed technology systems. Similarly, we have helped rebuild and overhaul IT departments at large-scale clients to pave the way for full time IT staff to step in, including full reconfiguration of network and server stacks.
Graphic design, architecture, interiors, creative studios are also a great match for our approach. A number of our Team Members studied and have worked in design, so not only do we understand the design process, we use its methodology to guide our projects. We also consult with much larger creative firms in advertising, branding, and publishing, where we may integrate our Team and approach with in-house technicians.
Other clients include professionals in the film and music industry, a natural and creative offshoot from the studios where we first worked. Through our association with architects, we have also picked up some private residences. Mostly through personal connections, a number of non-profits have found their way to us.
Macktez often accepts new clients only through referrals from other clients or colleagues. Not only are long-term relationships more fulfilling personally, but we find it’s also the best way to do our job.