Technology Services Consultant

More than five years experience, deeper technical knowledge, better organized, a more sophisticated writer and communicator, better able to understand a client’s need and design a solution to address it. Equivalent to a second tier technician in many organizations.

On our Team, the defining difference between Technician and Consultant is that they can look at a vague situation and form an actionable plan to address it themselves.


– People-oriented: strong skills cultivating a rapport with clients and other Team Members
– Excellent communication and documentation skills
– Strong customer service orientation
– Working knowledge of ticketing systems
– Attention to detail and problem solving
– Ability to stay on task and work independently, as well as come together as part of a team
– Flexibility, including effective handling of concurrent priorities
– Interest and knowledge in technology and troubleshooting (software and hardware, computer operating systems, mobile devices, phones, and printers)
– Ability to diagnose and resolve fundamental technical issues
– Knowledge of other Team Members’ expertise and skills, to hand off assignments to them
– Ability to recognize when issues need to be assigned to or handed off to another more experienced Team Member
– Experience authoring and updating technical documentation

Technical Skills:

Most candidates require a minimum of five years experience providing desktop or remote support
– Expertise in MacOS and Windows troubleshooting (CLI Administration, MDM, Encryption)
– A solid theoretical and practical understanding of TCP/IP networking concepts and technologies (DNS, TCP/UDP, DHCP, Subnets, broadcast domains, Multicast, VLANs, ARP, SSH)
– Extensive experience with LAN/WAN networks (Firewall and switch configuration, Routing, IPSec, SSL, NAT/PAT, Fiber Optics
– Experience managing Microsoft Active Directory, Okta, Jumpcloud, or another identity management service (AD, Azure AD, LDAP, RADIUS, SAML, SCIM)