Identity Management

Macktez uses a carefully chosen collection of software tools referred to collectively as “Macktez Management” to manage and support our clients’ technology systems.

Key Benefits:

  • Allows managing a single user directory across systems reliably and safely from one secure service.
  • Simplifies the process of on-boarding and off-boarding new hires, and allows those processes to be logged.
  • Capture of authentication events. (Details of user access to specific systems and platforms are centrally logged.)
  • Centralization and simplification of administration and access for integrated external services. 
  • Secure, two-factor authentication to key systems and services beyond Office 365 and Google Workspace.
  • Control of local Mac or Windows user accounts on all company computers.

The following scope is covered in the initial setup of this service:

  • Share and approve timeline and project plan.
  • Set up and configure JumpCloud back-end, including Google and/or Microsoft bindings
  • Import or create user accounts
  • Bind all workstations to JumpCloud.
  • Configure and enforce multi-factor authentication for all users.
  • Bind other cloud services as needed.
  • Provide ongoing administration of JumpCloud system.
  • Initial workstation enrollment will require a 1-hour remote appointment with each user.

The ongoing services and tasks below are included in our regular monthly fee:

  • Setup of JumpCloud-based directory and import initial users.
  • Binding of all user accounts to Microsoft (if applicable)
  • Binding of all user accounts to Google (if applicable)
  • Binding of all workstations to JumpCloud
  • Provisioning of new user accounts.
  • Deprovisioning of old user accounts.
  • Migration of multi-factor authentication from Microsoft and Google to JumpCloud.
  • Advanced logging of authentication events.
  • Advanced system workstation usage insights.

Note that the following tasks and scenarios are excluded, and will be billed separately:

  • Onsite support. (Onsite support will be best effort and billable at the client’s hourly rate.)
  • Hardware failure, malfunction, or replacement. (We will assist with the diagnosis, specify replacement system, make purchasing arrangements, and install new system under separate recommendations.)
  • Issues created by the alteration or modification of equipment other than that authorized by  Macktez, including hardware or software installations. 
  • Third party vendor or manufacturer support or incident fees. 
  • Equipment costs needed to remediate and/or replace any out-of-warranty equipment.
  • Spare or replacement parts and equipment, including cables, adapters, and power cords, and replacements for failed parts.
  • All shipping, courier, and logistics charges. (These will be passed along with a markup if a Macktez account is used.)
  • Fees and expenses associated with recovery of data.
  • The cost for and support of out-of-warranty, custom, or third party software applications.
  • Removal of viruses, malware, or ransomware that have infected computer systems